Refund policy
Refund Policy – Auto Detailing Services
At Prevailing Auto Details, customer satisfaction is our top priority. We take pride in delivering high-quality detailing services, and we stand behind the work we perform.
To ensure fairness and clarity for all customers, we follow the refund policy below:
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Service Satisfaction Guarantee
If you are not satisfied with the results of your service, you must notify us within 24 hours of the completed detail. We will gladly schedule a free re-clean or touch-up to correct any issues.
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Eligibility for Refunds
Refunds may be issued only under the following conditions:
• A service was not performed or was charged in error.
• A significant portion of the service was not completed to the standard outlined in your selected package.
• Issues remain after we have had the opportunity to correct the service through a re-clean.
Refund eligibility is determined at the discretion of management after reviewing the service and any supporting photos or documentation.
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Non-Refundable Situations
Refunds will not be issued for:
• Missed spots that could have been corrected in a follow-up appointment.
• Pre-existing damage, stains, or odors that cannot be removed through standard detailing.
• Situations where the customer declines a re-clean or does not report concerns within 24 hours.
• Weather-related issues after the service is complete (rain, dust, etc.).
• Gift cards, memberships, or promotional package sales (store credit may be offered in special cases).
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Deposits
Certain appointments may require a non-refundable deposit. Deposits may only be refunded if:
• The appointment is canceled 24 hours or more in advance.
• We are unable to complete the service due to our own scheduling issues or equipment malfunction.
Late cancellations or no-show appointments forfeit the deposit.
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How to Request a Refund or Re-Clean
To request assistance, please contact us with the following information:
• Full name
• Service date
• Photos of the areas of concern
• A brief description of the issue
Contact:
📧 PrevailingAutoDetail@gmail.com
📍 Or message us directly on Instagram: @PrevailingAutoDetail
